Customer Support
ORDER SUPPORT
Order Status
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TECHNICAL SUPPORT
For technical support for any EcoZone product, please enter a support case to:
Please indicate the nature of the issue, contact number, and the best day/times to contact you.
Also please see our resources page for downloads of users guides, technical information, and FAQ.
You can also contact us by phone, please do leave a detailed message and we will return your call ASAP.
408 960-1069
Documentation
EcoZone Controller Users Guide ver 1.2 - Full reference manual
Click Here to download EZ400 Series Vivarium Controller Users Guide
EcoZone Controller Startup Guide ver 1.3
Click Here to download EZ400 Series Vivarium Controller Startup Guide
Dimmable Lighting Spec sheets
T8 Dimmable Fluorescent Lighting Fixture Specification Sheet
T5 Dimmable Fluorescent Lighting Fixture Specification Sheet
EZ400 Software Updates
Please download and read these Software Update instructions FIRST, before your begin
Click Here to download the Ez400 Software Update Guide
Ez400 Software Update Application - Flash_Loader_Client.exe (Windows XP, and Vista/Windows 7 32 bit only) - Use this application to load the Ez400 programming file
Click Here to download the Ez400 Flash_Loader_Client application
(Zip format - Unzip the file after download)
Ez400 Software Programming File
version Ez400_v1_75_eng (latest)
Click Here to download the Ez400 Software Programming File: Ez400_v1_75_eng
(Zip format - Unzip the file after download)
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SHIPPING INFORMATION
Shipping Proudcts
Product orders received by 2 PM PST Monday thru Friday typically ship the same day that they are ordered.
Vivarium Controllers and Dimmable Lighting Fixtures ship UPS ground, and arrive in 3-5 days.
Vivarium Backgrounds ship FedEx.
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RETURNS & WARRANTY
100% Satisfaction, Money Back Guarantee!
If you are not completely satisfied with your purchase please return it for a refund, exchange or credit. All returns must be made 30 days from date of purchase and the porduct must be returned in sellable condition.
To Complete a Return
Returns must accompany an RMA authorization number.
Please email the return information to us:
Please include contect information, the date of purchase, and reason for return.
Warranty
All EcoZone Vivarium products are warranted for 1 year from purchase, during which we will repair or replace the unit.
If you have a repair request, please email us for an RMA number before returning the unit:
Warrants is limited to the EcoZone Vivarium products, and does not include any incidentals, loss of use, etc.
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PRIVACY AND SECURITY
EcoZone Vivarium values your privacy!
We do not sell or rent your personal information. We collect information to continual improve your shopping experience and to let you know about new products, contests and coupons.
The site was developed to support secure on-line purchasing through 128 bit secure socket layer (SSL).
How Can You Stop Receiving E-Mail From Us?
We only send email to past EcoZone Vivarium customers, or those who have registered with us. If you wish to stop receiving emails, please update your customer preferences below:
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